Refund policy

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges on any body care or skincare items. This policy is in place to maintain hygiene, safety, and product integrity.

Customer Satisfaction Guarantee

Your satisfaction matters to us. If you are unsatisfied with your purchase, you may be eligible for a 50% refund of the product purchase price. Requests must be made within 7 days of delivery. Proof of purchase is required.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged product and packaging. Once verified, a replacement item will be sent at no additional cost.

Store Credit

In applicable cases, store credit may be issued at our discretion. Store credit can be used toward future purchases and does not expire.

For any questions or concerns regarding your order, please contact our customer support team. We are here to help and ensure you have the best experience possible with Black Girl Skncare.

blackgirlskncare@gmail.com

Thank you for shopping with Black Girl Skncare.

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Refund policy